This seller currently has 20 unanswered support requests and 413 open support requests. They have received a total of 497 support requests since May 1, 2016, of which 98 have been successfully closed. If support is important to you then you may find this information helpful.

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Showing 313 - 336 of 413 Requests

View all 2 messagesQuick kits

May 11, 2018 12:09 PMLINDA HAMMOND

Hi Jan, Just bought the Birdie quick kit, LOVE IT! So like how you put them together.Have you got the nitwit girly kit? Just wondered if you had if you could do a quick kit with it, if not does not matter, I expect you will get fed up with doing them.I much prefer pastel and girly things, like you have been doing.I do not think I will get fed up of buying them lol. Thanks for doing them for me. Linda

View all 2 messagesquick cards

May 9, 2018 7:50 AMLINDA HAMMOND

Hi Jancie, Just wanted to say thanks for the new quick cards, they are lovely as I knew they would be.

I could not wait to buy them and Atlic listed a new set so I was able to go through checkout at minimum order.

I did try to get the gold star, never know how anyone does this as the star was flashing and I sat waiting for it to go gold but still missed it somehow.

I made up one of the lady cards out of your Lavender beauty set, just looks so beautiful and I am really hooked on the quick cards and I can see by your sales other people are as well.

.There are only a handful of designers I like on cup.The rest are designs I could do myself and look like learner designs.I have got very choosy now as I know just by looking what will sell as cards on my stall Linda

View all 3 messageskits

May 5, 2018 7:53 PMLINDA HAMMOND

Hi Janice Just to say thanks for your 2 new quick card kits.I have been making the lady out of the Victoriana kit today and it is really lovely.Will you be doing anymore Nitwit quick card kits?.Nitwit has a sale on now and I have been looking at Birdsong, and cottage garden kit and I am very tempted to buy.I find if I buy your kits and the nitwit kit, I can make other cards and I find your work to be very inspiring, just up my street.Thanks very much.Linda

View all 2 messagesMany Thanks

May 3, 2018 6:03 PMLINDA HAMMOND

Hi Janice, Just to say I received the frame.I never expected a png, I am thrilled thank you very much.It is stunning.Now get doing your quick kits so I can thank you with buying more.Linda

View all 2 messagesframe

May 3, 2018 5:00 PMLINDA HAMMOND

Hi Janice.I can't make head nor tail of one thing they suggested. One thing they did say was if you send it to craftybob email address They will forward it to me I really do not mind paying for it..It would not let put the full email address what a job lol. @craftsuprint.com is the other bit of address Thanks Linda

View all 3 messagesframe

May 3, 2018 1:09 PMLINDA HAMMOND

Hi Jan, While I am waiting for more of your lovely quick kits.I want to ask you about a frame you have used in the Parisienne card kit. sheet 5.I like this one the best out of the kit. My question is, can you sell me the frame?

I want to make my own insert with a small verse in the frame slightly to the left on the inside, so it cannot be seen through the lace edge This frame would be ideal. Not keen on the insert in the kit really just because of the lines on it.

.If you cannot do this can you make me an insert like this.If you do not fancy doing it can you tell me where I can buy the frame? Thanks Linda

View all 3 messagesyour latest quick card kits

May 1, 2018 4:41 PMLINDA HAMMOND

Hello Janice.

I have bought 3 of your latest quick card kits and I can see you have just listed a new one.

I think they are tremendous value for money and a lot of fun to make.

I was wondering if you have the new Nitwit vintage garden collection and if you could make one of these sets with them.

If you have not got it, I hope you list more of this kind of kit Thanks Linda.

Gallery Item of the Moment

March 24, 2018 5:19 PMBrenda L Carmichael

Oh wow Janice, Thank you!

View all 2 messagesTulip Bouquet Large Gift Basket & Boxes

March 22, 2018 9:22 AMCarole Walters

I have looked on the page for janice mcfarlanes instructions , but cannot find how to construct the above items , there are others but not this one, all I can find is picture to purchase, which I have already done previously, I need the instructions as I cannot put the boxes together, Ive tried Im just wasting printing ink and card, and if I cant get the instructions my purchase is also wasted money, please , please HELP.. thank you carole( I have tried to find what I require with no luck)

View all 2 messagesTulip Bouquet Large Gift Basket & Boxes

March 21, 2018 3:12 PMCarole Walters

I have bought this design but I havent got the instructions how to construct all of the items, I bought it at beginning of march

View all 4 messagesPerfect Day - Open Book Easel Card & Box Kit

March 12, 2018 6:41 PMShirley Mitchell

Hi I'm very sorry but I'm getting rather frustrated with this purchase. Firstly the images are very poor quality they are so very pale in colour that it is difficult to see the edges which are not sharp and crisp (I have used quality card). Also on the page labeled 7 their is a thick grey shadow around the book page image which is more pronounced on the right and bottom right of the image which is difficult to see where to cut. Also the instructions are not very understandable. Their is a mistake on the very first part it says.... Start with pieces 1, 2 and 3. Yet on the image piece it is labelled as Piece 3 and Piece 4. Then it says Score and fold the lines on 1 to make the easel part of the

card but doesn't state or show which way to fold, valley or mountain. Then on the first step it shows an arrow pointing to the front side of the card as if you stick these pieces to the front of the card but then underneath it shows them being stuck to the reverse of the card. So do these pieces go on the front or the reverse? Then it says to attach the open book to the easel card but does not show how or which part to stick it to. Then for the box the piece needed for the lid does not have the label L1 on it. Can you please advise on the correct instructions and advise as to how I can improve the images so they are not so pale that you can hardly see them.

Many thanks

Shirley

View all 2 messagesInstructions

March 12, 2018 2:15 PMShirley Mitchell

Hello again I have read through the instructions for the perfect day open book easel card and it says to Once the sheets have been printed out insert sheets 1(optional), 8 and 9 back into the printer and print the backing paper on the reverse side. But it doesn't say which sheet is the backing paper is it no 10 of the downloads that's the backing paper please.

Many thanks

Shirley

View all 4 messagesPerfect Day - Open Book Easel Card & Box Kit

March 10, 2018 8:40 PMShirley Mitchell

Hi I have purchased Perfect Day - Open Book Easel Card & Box Kit Ref: cup816043_905 and their is no instructions with it.

View all 3 messagesVintage Typewriter Stationery Box Kit - Shabby Chic Rose

February 24, 2018 12:48 PMvalerie roy

Hi Jan, would just like to give some feedback to your typewriter kit, I really love it, however the secret stationary box turned out 1 inch too high on the typewriter, I had to cut it down after I had made it and now it looks tatty, bit disappointed this happened all the pieces are too high with the stationary drawer on the bottom, if the drawer wasn't there it would fit perfectly just saying. Thank you for your wonderful kits hope this can be looked at and rectified for others

View all 2 messagesIts a Sweet Baby Girl 3D Carousel Trinket Drawers Decoration

February 20, 2018 8:42 AMMaxine SANDIAN

Hi Janice

I just finished this Carousel, but wouaw it's very difficult, and lots of problems. First for the drawers, I had to cut the divider in other way, because the middle of the pieces 8 and 8a is too small for the width of the drawner, and the part of each side is too big. For the canopy, mine it's all wrong. The pieces 13, when I cut them it's like ( ) and I can't glue them together and so I can't put the pieces 17 and 17a. I saw the picture of the person who made it in this site, and I think it's like me. I'm sorry but can you explain for the canopy please. Thank you very much Maxine

View all 2 messagescup289831_905 BUTTERFLY & SWAN LAKE DIORAMA XL EASEL CARD

February 12, 2018 11:11 PMJudith Cassie

Printed out all pages at 100% ..THE FRONT GATE IS NOT THE RIGHT SIZE..THOUGHT i MIGHT HAVE PRINTED IT WRONG ..BUT DONE IT AGAIN AND STILL WRONG SIZE..THE GATE IS TOO SMALL AND THE CARD GATE LINER OVER HANGS WAS GOING TO TRIM IT ..BUT THEN IT WILL NOT COVER CARD LINER..THANK YOU JUDI

View all 2 messagesChristine Lawrence

February 8, 2018 12:15 PMChristine Lawrence

Dear Janice

Thanks for the vase designs I have just downloaded . They are all good now I can go ahead and make them up

Thank you Christine

View all 3 messages3d A4 & A5 size Festive Poinsettias Basket Card Kit

February 7, 2018 7:00 PMvalerie roy

I do not have the 2nd piece for envelope

View all 3 messagesvase & flower designs not right

February 7, 2018 1:14 AMChristine Lawrence

I brought designs 697261 plus 730795 plus 730798 a few years ago and have only started making them. I was showing my friend a finished vase and I in't notice but pages 7 & 8 on all the designs are not facing the same way, The one I finished had writing on them but they were back to front.

I don't want to buy any more if all designs are faulty I already have some in my wish list but will wait to see what can be done before buying them

I have brought many of your designs and haven't had any trouble before

Thanks Christine Lawrence

View all 4 messagescup850949_905

February 1, 2018 12:42 PMCarol Hagger

Hi There Janice i seem to be having a bit of a problem with the envelope on this cup ive made it up as instructed but its too small for the card?? Can you help me please x Carol Hagger

View all 5 messagessomething old something new kit

January 19, 2018 9:23 PMTheresa Hitchen

Hi Janice,

I'm back for another request if you can oblige me, I am looking for the something old something new kit for a ruby wedding anniversary if you could design one for me I would be grateful. I used this kit for my nephew's wedding last year and it makes up beautifully, the bride and groom and lots of their wedding guests were very impressed with it. Thank you. Theresa Hitchen

View all 4 messagesVintage Typewriter Stationery Box CUP774478_905

January 19, 2018 8:58 AMMaxine SANDIAN

Hello,

Sorry for my english. I have a problem with the divider of the hidden box. The piece of the divider is 2x 9c glue together and ??? if I take 9a and 9b glue together and put the tabs like the picture in the instructions, it's too small in height. Can you help me please ? Thank you.

Maxine

View all 4 messagesThrough the Looking Glass Hanging Hearts Trio

January 15, 2018 12:56 PMMarion Fryer

hello, please would you tell me how many A4 sheets are needed to print this out, and how big the largest heart is?

Also, I want to add text, what is on the back of the hearts?

View all 7 messagesWinter in Fairyland - Ornate Gift Box

January 14, 2018 4:09 AMvalerie roy

hello,The Lid

To construct the Lid, you will

need pieces 7 and 8

the size of piece number 7 is smaller than the number of piece number 8

I'm not able to do my cover thank you you made beautiful model

Showing 313 - 336 of 413 Requests