This seller currently has 20 unanswered support requests and 413 open support requests. They have received a total of 497 support requests since May 1, 2016, of which 98 have been successfully closed. If support is important to you then you may find this information helpful.

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Showing 361 - 384 of 413 Requests

View all 2 messagesThe Snowflake Princess Express 3d Advent Train Kit

June 30, 2017 4:38 PMLouisa Price

hi, can you please clarify the licence with this item please. Is it a commercial licence of personal use licence?

View all 5 messages771604_905,771606_905 and 771607_905

June 13, 2017 9:34 PMPam Stubley

Hi Janice, I still have these three kits which I have been unable to upload to CuP as I was told they were in quarantine. Can you let me know what is happening with them please.

Regards Pam

View all 5 messagesPretty Things Hanging Hearts Trio

March 15, 2017 9:38 AMCarol Bath

Hello Janice, I have purchased this lovely kit, but it seems to contain the contents of another kit of yours which I also purchased cup773778_905 Any assistance would be greatly appreciated. Thank you, Carol

View all 3 messagesSomething old something new kit

April 15, 2017 2:57 PMTheresa Hitchen

I was wondering if this item comes in lemon as my nephew is getting married soon and I would like to match the colour theme.

Regards Theresa

View all 6 messagesWedding open Book Easel

April 10, 2017 7:56 PMChristine Barnard

Hi I was wondering if you could help me. I have recently purchased this easel card but I am having a problem putting the lid of the box together. The sides that make up the lid do not seem to be long enough, It may just be me, I haven't made a box up before, Can you just check for me please, Regards Christine

View all 7 messagesEsther Bunny & Friends Gift Accessories Kit

April 1, 2017 3:17 PMvalerie roy

When I come to make the top it is too big and the box also the size does not sound good could you redo verify so that I can make assembly because nothing happens thank you

contact the seller and ask them to help you

View all 2 messagesBlooming Lovely 3D Trapezoid Card & Box

March 29, 2017 10:21 PMJulia Palmer

Janice, thank you so much for getting back to me so quickly, read over your instructions and I should have no problem now, it all makes sense now.

Julie

View all 2 messagesblooming lovely 3d trapezoid card and gift box

March 29, 2017 7:04 PMJulia Palmer

so far all is going well with this card and box combo. my problem, after putting the fence onto the card, I am at a complete loss as to what to do with the green pieces that go into it. I can't figure out what I need or how to mouth them onto the card. the pictures and instructios for this part has me stumped. any and all help would be greatly appreciated.

thanks

Julie Palmer

blooming lovely 3d trapezoid card and gift box

March 29, 2017 7:04 PMJulia Palmer

so far all is going well with this card and box combo. my problem, after putting the fence onto the card, I am at a complete loss as to what to do with the green pieces that go into it. I can't figure out what I need or how to mouth them onto the card. the pictures and instructios for this part has me stumped. any and all help would be greatly appreciated.

thanks

Julie Palmer

View all 2 messagesVintage Typewriter Stationery Box Kit - Shabby Chic Rose

March 24, 2017 9:31 PMSusan Leaver

Hi Jan, would just like to give some feedback to your typewriter kit, I really love it, however the secret stationary box turned out 1 inch too high on the typewriter, I had to cut it down after I had made it and now it looks tatty, bit disappointed this happened all the pieces are too high with the stationary drawer on the bottom, if the drawer wasn't there it would fit perfectly just saying. Thank you for your wonderful kits hope this can be looked at and rectified for others

View all 2 messagesVintage Typewriter Stationery Box Kit - Shabby Chic Rose

March 17, 2017 8:58 PMvalerie roy

Would have a video to do this thanks

View all 4 messages Foxy Family Rock the Shelf Card & Gift Bag Kit

March 15, 2017 12:02 PMvalerie roy

The gift bag the bottom is too big it happens not I it is not how to do thanks

gift base widthRef: cup765916_905

View all 2 messagesRock the Shelf Card & Gift Bag Kit

March 15, 2017 12:07 PMvalerie roy

Whats the Buzz? Rock the Shelf Card & Gift Bag Kit

Ref: cup768270_905 he gift bag the bottom is too big it happens not I it is not how to do thanks

gift base width

View all 10 messagesToadally Yours Rock the Shelf Card & Gift Bag Kit

March 12, 2017 1:35 PMvalerie roy

Not able to make this gift bag I would like to see image by image thanks

View all 3 messagesA Mothers Love 8X8 Ornate Keepsake Box, Popup Card, Bookmark & Hanging Heart Gift Kit

March 12, 2017 7:13 PMJanet Lea

Hi Janice,

sorry to bother you, page with 1 and 3 on say print twice, but to get 1 I need to print x4, also L1 looks as if i need to print x4 , can you just confirm that I have that correct please. I was going to try n cut n scan but scanner not working n I need to finish tonight. Thank you

Janet

View all 5 messagesA Mothers Love 8X8 Ornate Keepsake Box, Popup Card, Bookmark & Hanging Heart Gift Kit

March 11, 2017 3:28 PMJanet Lea

I can't find any instructions, bought the 3 boxes, card n hangers sets, really lovely made card outer n hanger but don't know where to start with boxes, please help Janet x

View all 2 messagesVintage Typewriter Stationery Box Kit - Shabby Chic Rose

March 7, 2017 8:28 PMMargaret McCartney

Hi Janice. Will let you know when I get them. Many thanks. Margaret

View all 2 messagesVintage Typewriter Stationery Box Kit - Shabby Chic Rose

March 7, 2017 6:56 PMMargaret McCartney

Hi Janice. Downloaded it again but it is the same size sheets as before. Margaret

View all 2 messagesShabby Chic Rose Stationery Set for Vintage Typewriter Stationery Box

March 7, 2017 5:20 PMMargaret McCartney

Hi Janice. Is this the stationery kit you were asking about? Looking forward to getting the new file. Many thanks for this. Margaret

View all 2 messagesVintage Typewriter Stationery Box Kit - Shabby Chic Rose

March 7, 2017 5:24 PMMargaret McCartney

Hi Janice. How do I get the updated file these days? Do Cup send it to me in an email? Thanks. Margaret

View all 3 messagesVintage Typewriter Stationery Box Kit - Shabby Chic Rose

March 7, 2017 10:49 AMMargaret McCartney

HI Janice. I need some advice. I am working on the box with the dividers that goes onto the typewriter. Sheets 14 to 18. On the instructions it looks like the open part of the box is at the top and flush with the sides of the typewriter but I have assembled it and it stands 3½ cm higher than the side of the typewriter. Should the open part be at the back of the typewriter? Many thanks. Margaret

View all 2 messagesMy Fair lady 8X8 Ornate Keepsake Box, Popup Card, Bookmark & Hanging Heart Gift Kit

March 5, 2017 2:27 PMMargaret McCartney

Hi Janice. Sorry I meant to send you this request a while ago. I completed this box and card and it is gorgeous. However, the inside supports for the legs of the box are the wrong way around and need to be flipped. Can you have a look at this for me? Many thanks. Margaret

View all 2 messagesLucky Yoo Hoo! Rocker Card Kit

March 5, 2017 2:24 PMMargaret McCartney

HI Janice. Just uploaded an up to date photo of this design. Gorgeous. However, I couldn't use the decoupage on sheet 2 as it is not the right way around. It needs to be flipped. Can you have a look at it for me? Many thanks. Margaret

View all 5 messagesVintage Typewriter Stationery Box Kit - Shabby Chic Rose

February 27, 2017 12:20 PMNoeline Mccamish

Hi Janice hope all is well for you. Lovvve the typewriter and stationary gorgeous it's a must have set. I'm still hoping that you might be able to see if the 2018 calendars are getting any closer to being available. I have 15 planners and they are all printed out half are ready the others are getting there. We are going away in 3 weeks for 6mths in our caravan so I need to print out all I need before I go so I have things to do on the road. Take care Noeline

Showing 361 - 384 of 413 Requests