This seller currently has 3 unanswered support requests and 18 open support requests. They have received a total of 55 support requests since June 1, 2016, of which 37 have been successfully closed. If support is important to you then you may find this information helpful.

Submit New Support Request

You must be logged in to ask a question.

Existing Support Requests

Showing 1 - 18 of 18 Requests

Deco Art Square Frames

May 1, 2024 10:36 PMMichelle Wicker

Hello! I have enjoyed purchasing many of your designs. On this one specifically, it didn't include the actual files for each of the 4 frames. I thought maybe I clicked something wrong, but it really doesn't have the file. Can you please correct that? Thanks, Michelle

View all 3 messagespop out kit

August 14, 2023 6:43 PMLINDA HAMMOND

Hi Karen, I bought a lot of your pop out kits many moons ago.

Today I printed out Minty magic cup578852_168. I cannot see any score lines.Could you by any chance send me the main card base with score lines? I really do not want to guess it.

Thanks Linda

View all 3 messagesScallop Square Card Front & Topper Templates

August 1, 2023 3:18 PMKim Pearce

Hi Karen I am sorry to sound so dim but I bought these templates but cannot figure out how to use them? I thought they were like masks you could use to cut out of paper backgrounds? I use PSE to make most of my stuff and I cannot figure out how to use them!! Thanks. Kim

View all 3 messageswobble

April 4, 2022 6:58 PMLINDA HAMMOND

Hi Karen, Sorry to bother you again but I have tried to download the wobble kit again but it still has no score lineThanks.Linda

View all 2 messagesLove Me Tender - Quick & Easy Pop-out Card Mini-Kit

April 13, 2022 2:25 PMANN COMBS

There is no instructions on how to make the card please can you telll me as I have purchesed 6 diffrent card some scalloped and some round ones

View all 2 messagescup184477_168 Farm Animals

February 9, 2022 7:02 PMJane Holland

Hello there,

cup184477_168 Farm Animals

Is it possible for you to sell me posted cutouts or JPegs for download of the sheep and chicken from the above kit? I don't know how to download/view them as PNG and will only use these two characters for a card I am making for a little boy.

Many thanks

Jane Holland

Your help would be appreciated

View all 3 messagespretty petals scallop wobble card

December 2, 2021 3:34 AMBarbara Callow

I'm having trouble working out how to use 3 of the sheets Karen, could you please give me instructions

it's cup 1135555_168 thank you

regards Barbara

View all 2 messagesPloughed Field Background

November 1, 2021 10:18 AMAmanda Wollaston

Hi Karen i am having problems in uploading the card onto the facebook craftuprint page is there a link i can send the card to you if you can let me know Amanda

View all 2 messagesPloughed Field Background

October 31, 2021 7:12 PMAmanda Wollaston

Hello Karen i am going to put my card on the facebook page craftsUprint with the ploughed field background if you go to that page i hope you will be able to see it i am very happy how it has turned out again thankyou so much for making that background Amanda

View all 2 messagesPastel Pretty - Quick & Easy Pop-out Card Mini-Kit

October 31, 2021 6:59 PMGrace Baxter

What format do the files come in? SVG, JPG, PNG? I want to upload all the parts into Cricut to print and then cut.

Also, is there a video that demonstrates how you put it together? The picture does not show how it opens or where I could write a personal message. Thanks for your reply.

View all 3 messagesLayout of designs

October 30, 2021 3:06 PMJeanette Jackson

Hi Karen

When you have designed a card do you make it up then take a photo then black out the background or is there some sort of software that would make the design look made. I yse Photoshop CC2021. Hope you understand my question lol. Thanks Jeanette Jackson

View all 4 messagesRegarding background

October 13, 2021 6:05 PMAmanda Wollaston

Hello Karen i notice you have a lot designs with backgrounds i would like to ask if you can do a design that looks like a field yes maybe a funny request i am trying to find that sort of background as i have a scarecrow cutting die so would be appropriate if you can not do please say so i have been let down by someone on craftsuprint who told me they had a couple to be validated in fact they did not with thanks Amanda

Nostalgic Noel Square Card Mini-Kit

November 13, 2020 4:34 PMMolly Ford

I was wondering if you would be so kind to help guide me a to a site or where I can get a 9x9 template for your card. I would really appreciate the help. I love your card kit. This kit is what started my card making.

View all 7 messagesVintage blue car Square Card Mini-Kit

February 3, 2019 10:05 PMMarion Fryer

Hello, I have seen a card attributed to you, a vintage blue car by a wooden shack, I think it may be a Chevrolet. Do you still have that design, if so please would you give me the cup# ? Thanks, Marion

lace mats,

July 11, 2017 8:59 AMLINDA HAMMOND

Hi karen just to say thanks, felt sure it was yours, will not be buying as I cannot abide the woman lol.I have bought most of your mats so I am sure I will find something, thanks again Linda

View all 4 messagesPlate Layers and Stands - Psp Format

May 4, 2017 9:55 AMLorraine Bush

Hi I purchased these but they won't open in my psp x2 I thought all psp files would work if in the same format; any ideas?

View all 3 messagesenvelopes

April 26, 2017 3:42 AMNoeline Mccamish

Hi Karen your cards are gorgeous. Do you have envelopes to match your cards. Thank you Noeline from Australia

View all 2 messagesScallop Gatefold Card Template

June 1, 2016 4:54 PMShalei Wilkinson

What size is this card by inches? Is it a 5x7?

Showing 1 - 18 of 18 Requests