This seller currently has 2 unanswered support requests and 2 open support requests. They have received a total of 3 support requests since November 25, 2016, of which 2 have been successfully closed. If support is important to you then you may find this information helpful.

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Trouble with downloading files Im afraid

September 9, 2017 4:55 PMAmanda Cousins

Good afternoon Marie-Anne

I have bought two of your print and cut files CUP15590_20 and CUP19661_20 and I'm afraid one won't download from the site and the other file is in .GSD format. I have a silhouette portrait machine and cannot open them I'm afraid. Please can you help me? Thanks so much all kind regards Amanda

Sparkling Christmas Poinsettia

November 26, 2016 12:12 AMMarie-anne Sampson

Hi Vicky. I am newish to this and not sure how to get the ile to you. I will reactivate and see what happens, if not I will have to get some help from CUP.

I apologise for the inconvenience.

Maz

Showing 1 - 2 of 2 Requests