This seller currently has 20 unanswered support requests and 413 open support requests. They have received a total of 497 support requests since May 1, 2016, of which 98 have been successfully closed. If support is important to you then you may find this information helpful.

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Showing 25 - 48 of 413 Requests

Celebration of Spring 7 Triple Easel

January 21, 2024 12:35 PMJanice McFarlane

Hi Brenda no problem at all. Thank you for letting me know. :)

Celebration of Spring 7 Triple Easel

January 21, 2024 12:14 PMBrenda Baker

hello Janice, I have bought two of the celebration of spring easel designs, printed out the 5 sheets of each, but cant see how to out it all together,, please could you help ?T.I.A

Amour 3d Bouquet Box Kit

January 18, 2024 5:19 PMJanice McFarlane

Hi again, you get all required to make the complete project which includes the flowers. X

Sweet Dreams Cot

January 18, 2024 5:18 PMJanice McFarlane

Hi Carol, thank you for your query, this project is hand cut only. Happy crafting x

View all 2 messagesBe My Honey Popup Box Card & Envelope

January 11, 2024 3:48 PMCarol Rawlinson

Hi i bought this card yesterday but when I have printed the sheets this afternoon I have noticed there is a fault in the page of panels for the middle one of the panels only has one end to fold it should have 2 like the others shouldn't it?

Regards

View all 5 messagesChoose ThHI JNICE.y Love 3 XL Shaped Card Kit

January 9, 2024 8:00 PMMargaret McCartney

Hi Janice. When I went to fit the frame over the base card it did not fit so I have only added the decoupage to the base card. If you look at the heart at the top of the card and then compare it to the heart at the top of the frame you will see the gold leaf is different. The frame seemed a bit larger than the base card. Can you have a looke at it for me? Thanks. Margaret

View all 2 messagesFestive Poochies 10 Rocker Card

December 14, 2023 2:18 AMMichelle Wicker

Hi Janice! I just purchased this pattern (cup1269014_905) and have started working on it. On the 1st layer of decopauge the white pom pom on the Santa hat is not complete. I know it is such a little thing, but can it be fixed? I look forward to hearing from you. Thanks, Michelle

View all 2 messagesLil Nativity - Pocket Bauble Surprise Kit

December 12, 2023 4:28 PMJoanne Pope

Could you please send me the instructions for this. I purchased it I think last year but don't have the instructions.

Thanks so much!

View all 3 messagesChristmas Glimmer 9 XL Shaped Card Kit

November 25, 2023 7:23 PMJeanette Eichhorn

Hi, Janice. Hope you had a great Thanksgiving. I used my time to download more of your files. I did have an issue when I was downloading the Christmas Glimmer series of 1 thru 12. When I downloaded #9, it was actually #8 again (The one with two mice). Could you please send me a link to #9? You know that I love your designs and buy as many as I can so I make sure to order as often as possible.

I also wanted to ask what the single sheets of patterned paper should be used for in each file. I absolutely love those designs and print them out to keep with the folder but I don't know what they are included into the file for. Could you please let me know so I use them correctly. Thank you for all your great designs.

View all 5 messagesMerry Winter - 3d Multi Layered Pocket Bauble Surprise Kit

November 3, 2023 6:09 PMHelen Martin

Hello, I purchased this bauble card this week , printed it out , then realized that layer 1 & 2 are exactly the same , should these be different to layer them? i would be grateful if you could get back to me on this. thanks in advance H Martin.

View all 2 messages3D Festive Fireplace with Secret Greeting Card

November 2, 2023 5:31 PMCarol Rawlinson

HI IS THERE A TUTORIAL ON HOW TO PUT THE FIREPLACE TOGETHER

THANKS

View all 2 messagesRosey Christmas 28 XL Shaped Card Kit

November 2, 2023 2:56 PMMargaret Andrews

Hi Janice, i love this card but not too sure how to put it together. have printed .all of the sheets.

and help would be appreciated

View all 4 messagesDecember Delights 42 XL Shaped Card Kit PreviewDecember Delights 42 XL Shaped Card Kit Ref #: cup1257054_905

October 29, 2023 7:56 PMJosephine Stockton

I bought multiple items above and liked above, but I couldn't figure out how to make them. Is there an instruction?

View all 2 messagesThe Princess and the Unicorn Exploding Box Surprise Kit.

October 14, 2023 5:57 AMDonna Vandewater

I purchased this a few years ago and finally getting around to assembling it. Is there a tutorial or something to help me please.

Thank you

View all 2 messagesTrimming the Tree 7 - Pocket Bauble Surprise Kit

September 28, 2023 5:27 AMKristina Norbat

Hello Janice will you be making anymore of your gorgeous new kits

View all 4 messagesCute Little Christmas 18 Rocker Card

August 17, 2023 3:00 PMMargaret Greig

Hi - I have just purchased this one and the carol singers but do not understand the template shown to strengthen the rocker base. Cannot see any template on either files - help would be appreciated - thanks, Margaret

View all 2 messagesLove Came Down At Christmas Storybook Pop Up Tunnel Card & Envelope Kit

August 16, 2023 9:37 PMElaine Nutt

I have many of your cards which I am very happy with, but I have purchased the above as well as the gingerbread story book but I really do not understand how to put it together. I have tried to follow your instructions but not sure if I am stupid or just too old but it is not coming out right. Can you help me please.

View all 3 messagestutorial

August 9, 2023 6:52 AMCarol Rawlinson

Hi i have recently bought the snow family pocket bauble cup1071161_905 is there a tutorial for this item

Regards

Carol

View all 5 messagesThe Spirit of Christmas 4C Shaped 6x6 Card & Envelope Kit

August 8, 2023 9:14 PMJoan Murfitt

My elderly friend has recently purchased six of these kits but is puzzled about the plain sheet of paper and no instructions. Are there any instructions?

Joan Murfitt for Margaret Alexander

View all 4 messagesChristmas is in the Air 1 Shaped 6x6 Card & Envelope Kit

August 2, 2023 5:41 PMSusan Moore

hi there can you tell me if there are instructions for the Christmas in the air cards..thank you

View all 2 messagesMagnolia Songbird 3D Carriage Clock Stationery Box

July 29, 2023 6:09 PMMandy Williamson

Thank you so much for the tutorial to this

View all 2 messagesMagnolia Songbird 3D Carriage Clock Stationery Box

July 29, 2023 2:20 PMMandy Williamson

I bought this clock kit, which is beautiful, but unfortunately I've lost the tutorial, would it be possible to get it please.

View all 8 messagesThe Clockmaker - 3D Curiosity Book Box

July 25, 2023 3:31 PMLynne Brown

Hello, I have just discovered sublimation onto mugs. Would it be possible to have the main picture of the clockmaker as a separate image and another image - collage of the two small paintings of clockmakers and various clocks as another separate image? I know you are really busy but those images are wonderful. Many thanks - Lynne

View all 2 messagesA Little Country Mouse 6 XL Shaped Card Kit

July 18, 2023 6:38 PMRonda Thierer

Hi Janice...

I just purchased this card and "A Little Country Mouse 5 XL".

I am a bit confused as to how the card goes together?

Are there any further instructions?

Thank you!

Ronda

Showing 25 - 48 of 413 Requests