This seller currently has 28 unanswered support requests and 44 open support requests. They have received a total of 109 support requests since May 4, 2016, of which 65 have been successfully closed. If support is important to you then you may find this information helpful.

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Existing Support Requests

Showing 1 - 24 of 44 Requests

Secret Book Box storage box

May 8, 2024 2:29 PMJACQUELINE BOOTH

Hi do you have a tutorial to put this book box together thankyou

Giraffe roaming reflection box card

March 12, 2024 9:26 PMjamie leybourne

Hi there I purchased this download and I can't seem to get it cut... it keeps saying do you want to change format or something.. I have a Cricut maker 3 latest model.. please can you help..Thx

London Themed Pop Up Happy Birthday Card

February 16, 2024 1:36 PMPaula Brown

Hi there. Is there a tutorial for this card?

Secret Book Storage Box SVG

January 11, 2024 2:48 PMKelly Thorley

Hi, I've just purchased this file but it's incomplete. The rest of the SVG files are missing, I have only the orange SVG files. After Looking on your tutorial link through your Etsy shop there should be more files.

Can you possible sent me the missing SVG files?

3D Steam Train and carriage with removeable lid

November 4, 2022 11:38 AMRobyn Tapp

Hi, I purchased this file but there is no file for the carraige only the engine.

Thanks

Robyn

Secret Book Box storage box

August 31, 2022 12:43 PMHazel Pepper

Do you have any instructions to build this box?

I'm struggling to figure out what goes where

Thanks

Hazel

View all 6 messagesLondon Themed Pop Up Fathers Day Card

April 22, 2022 12:02 PMSarah Whitfield

Hi can we make to sell?

Keepsake/Jewellery Box Oblong

March 14, 2022 3:17 PMLynne Hoyland

Hi, just purchased this svg file and there are no instructions, where can i find them please

A Walk in the Woods/Street Party

February 26, 2022 9:20 AMLynne Brown

Hello,

Is there a possibility of a summer woodland scene with walkers, picnics, camping/street party scene/celebration like your skating and church in the forest Christmas/winter scenes? Thank you. Lynne

Wine Bottle Gift Box with hinged lid

November 9, 2021 11:31 AMYvonne van Sambeek

I miss a tutorial.

3D Nativity Barn with rear access flap to add battery powered lighting

July 22, 2021 3:16 PMMELLONIE-DAWN ADAMS

Hi there I am confused a little as to which colours relate to which part of the barn... mainly the pieces coloured green and the 2 flat pieces coloured milk chocolate brown. Could you please shed some light on these pieces for me as I am trying to cut them in wood grain straw etc

Table Lamp

April 11, 2021 10:36 PMBeverly Johnston

Hi I am trying to make this for the gold star but the base of the lamp cannot be opened in my cricut program.

View all 4 messagesAll the fun at the fair pop up card

February 28, 2021 11:59 AMCarol Pemberton

Would you please help me with the following,

I have just bought this item!,

should it have a base file with it?

or at least some measurements about where to slit the base?

i would appreciate your knowledge and help,

Regards

carol

View all 3 messagessize problem

February 22, 2021 10:57 AMsamantha ward

hi I brought the horse and carriage yesterday cup716941_66824_svg

I've downloaded it to my cricut design space and all the sizing is all different, some is huge and some is small.

S Ward

View all 2 messagesLondon Themed Pop Up Happy Birthday Card

June 21, 2020 2:31 PMlynn bramham

HI i purchased this file and having a problem as it states it is too large when transfering to canvas so it is shrinking it and looks like a lot of work to get it to a sensible size .any advice would be greatly appreciated. thanks

View all 2 messagesFestive Scene Pop Up Card

November 29, 2020 3:24 PMCarol Pemberton

Hi is there any tutorials to show how to assemble this card !

View all 2 messagesall the fun of the fair

January 13, 2021 5:36 AMd george

Reference cup714886_66824_scanncut second from front scene layer.

I have been able to download all files on scan and cut apart from the above.

The scan and cut machine will not open file as it states it is too complicated to download.

I have been advised by customer services to contact you re this problem

Many thanks

Deborah

Wine Bottle Gift Box with hinged lid

June 15, 2020 3:14 PMSharon Brice

i'm new to this could you tell me if you have a video tutorial or some other instructions on how to put together

thanks

Fun Fair themed Box card

March 28, 2020 12:42 AMAllison Brownlee

i have purchased the FUN FAIR THEMED BOX CARD from you and it does not seem to be all there could you please let me know what you can do to help with this problem as i can not use this and have paid good money for it

yours Allison Brownlee

View all 2 messagesDeer and Castle scene pop up greetings card

March 26, 2020 5:48 PMLiana Thompson

Purchased the deer and castle popup card in the Cricut Design Studio SVG version; the score marks are actually cut marks, and it is not editable :((( What am I supposed to do now? It's cutting where it should fold.

Bells and Town Shadow Box lantern

March 19, 2020 7:17 PMkim judd

i have purchased this in svg and the candle holder section and top and bottom of box are not there instead it is the scene layer

Use of photo of completed item - for use other than CUP

February 28, 2020 10:11 AMLynne Brown

I recently bought some paper bags large enough to place the table lamp design in for sale. The company 'White Paper Carrier Bags' asked 'what do I use their bags for'. I explained and included photos. They asked if they could put the photo on their Facebook page. CUP suggested that I ask you as I'm not sure about permission. Please could you advise.

Many thanks - Lynne

View all 2 messagesOwl Shadow box card

October 31, 2019 1:44 PMSusan Prendergast

I have tried everything I can think of but can get only 1 element to cut, Please help as I need this urgently, thanx

Wine Glass Gift Box Ref #: cup697476_66824_studio

September 16, 2019 9:13 PMKathleen smith

hi, do you have a tutorial video on this or is it pretty straight forward?

thank you

Showing 1 - 24 of 44 Requests