This seller currently has 20 unanswered support requests and 413 open support requests. They have received a total of 497 support requests since May 1, 2016, of which 98 have been successfully closed. If support is important to you then you may find this information helpful.

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Existing Support Requests

Showing 169 - 192 of 413 Requests

View all 2 messagesBeauty & The Unicorn 2 Triple Easel Card Mini Kit

January 8, 2021 12:08 PMRosanna Clark

Please could you let me have the instructions for assembly of this card

Thank you

Rosanna

View all 2 messagesbailey...

January 1, 2021 9:29 PMMicheline Saillant

just a word to let you know that I've also a ragdoll same as you !

but don't have the chance you have ,my Balmaloc is so indépendent I really miss all the love you receive from your Bailey lucky you! happy new year!

View all 2 messages12 Days of a Pandemic Christmas DL Concertina Card

December 25, 2020 11:02 PMMichelle Wicker

Hello! I bought your pattern and put it all together, it turned out really cute! The concern is that the envelope is not big enough. In inches, it is about 1/4 inch too short, length wise. Is it possible to re-size the envelope a bit bigger? I look forward to hearing back, thank you!

View all 4 messagesGingerbread Cuties 5 Snow Globe Mini Kit

December 15, 2020 7:40 PMWilma McMinn

Could you please tell me where to find instructions or video to put this together.

View all 2 messages needle felted Angel

December 20, 2020 2:24 AMdeen lessard-KANE

Hello

I wanted to ask if you sell these angels. My brother has covid and I seen this and thought of his nurse. Please let me know

Thank you so much

Deen

View all 3 messagesGreat Balls of Yarn Ultimate Organiser/Journal Diary

November 26, 2020 6:55 AMnathalie faubert

bonjour, All the pages are on the same side, I can't do recto/verso, so that mean that all the back of the page are whithe, it's make me sad, and the organiser journal instructions...... have problem with instruction.... not clear for my part, you should make a tutorial

View all 2 messagesDeco the Halls Silver Create a Waterfall 6x6 Card Kit.

November 24, 2020 6:55 AMxt farr

good morning - sorry to ask but i am having terrible trouble following the instructions dispite being images - it is hard to tel back from front of were to fold and glue - as in instructions both sides are plain - i can not properly tell were i am to gule the slider strip and also no instruction on how to put the main card together just a tab saying glued ot back of front panel - it that at the bottom - middle - ect and how does the card stand when displayed - sorry if i sound completely stupid but just not getting it - thank you for any help xt

View all 2 messagesStay at Home! Complete Card and Inserts Kit

November 23, 2020 1:16 PMJune Baume

Have just seen your "Stay at home" card." You recently gave me permission to use a previous card in 50 free newsletters, I help with, for the elderly or infirm, in a complex where I do voluntary work. I wondered if it would be ok to use the front page of this card in the next issue. Again I would add your name to it. Thanking you in anticipation

June Baume

View all 2 messagesA First Class Christmas Accordion Card, Envelope & Bookmark Kit.

November 21, 2020 3:05 PMeithne hynes

Hi Janice what size is this finished please .Eithne

View all 3 messagesAnniversary Rose Accordion Card, Envelope & Bookmark Kit.

November 20, 2020 11:48 PMHonorscard Appleby

Hi could you do me a card like this one but for 50th anniversary for wife thank you Honor cards3299

View all 3 messagesIts Kittymas 6x6 & 6x4 Cards Bumper Kit

November 8, 2020 3:07 PMAmanda Cousins

Hello there Janice.

Is there any chance of inserts for all the cat cards please?

The one that sells the most for me is the ginger cat with red/green scarf, and would be fantastic to have the proper insert for him. Thanks very much x

View all 3 messagesTwas the Nightmare Before Lockdown DL Concertina Card

November 2, 2020 12:06 AMJune Baume

I've purchased this card and love it. Would I be able to use it, with copyright details etc, in a small newsletter in December which is for 50 homes within a housing complex. I know the residents would really appreciate reading it. The recipients of the newsletter are mainly over 80. The complex aims to promote independent living. As a volunteer I organise social events and craft activities. Many residents have not left their rooms since March. The verse would raise so many smiles. J.Baume

View all 2 messagesChristmas Glamour Push n Fold Card and Envelope Kit

November 2, 2020 11:05 PMeithne hynes

Hi what is the finished size of this card please ? .Eithne

View all 2 messagesA Christmas Chorus

October 31, 2020 7:52 PMSherry Riggs

I bought the kit, but when I went to print it out, the page with the birdhouse on it has some kind of downloading error on it. There are dark blue lines thru the lower couple of inches. Is it possible to email me that one page, so I can complete my box?

View all 9 messagesChristmas Exploding Boxes

October 17, 2020 11:07 AMLynne Brown

Please would you design an exploding box (Christmas) with Engish robins and farmland scenes, tractor, machinery, farmhouse, sheep. We have family involved in farming and would like to give them something really special this year.

Many, many thanks - Lynne

View all 2 messagesre: previous query

October 21, 2020 10:28 AMJanet Crookes

Thank you so much Jan, This is absolutely gorgeous, I think it is my favourite one of all the ones I have. I can't wait to make a start on them. I have 8 to make for my daughter and granddaughters. it is one of those that inspire you to make a start and get cracking. Just been for mine and someone else has downloaded it too, so I hope many more do. Many many thanks. big hugs Jan xx

View all 2 messagesre: previous query

October 19, 2020 12:19 PMJanet Crookes

You are a Gem,. Thank you so much. Janxx

View all 2 messagesre: previous query

October 19, 2020 9:48 AMJanet Crookes

Jan,I am so sorry to be a pest, I have bought the exploding box, it is great. Thank you. My problem is that it was the Winter Charm collection that I made last year that I wanted an exploding box for. If you are making any more I would love one to match the card collections I bought last year..I understand you are busy, just trying my luck. ..again with fingers crossed. Jan x

View all 3 messagesSnuggles & Cocoa Exploding Box Surprise Kit.

October 17, 2020 12:43 PMDebbie Whyte

Hi Jan

I've finally got round to making the Snuggles and Cocoa Exploding Box (which is stunning by the way) but I'm stuck on the larger inside box.

I've printed it on the same settings as every other sheet but the lid is way too big to fit the box (it's printing the same size as the main box lid). Looking at the photo of it made up by Angela Taylor it looks like she hasnt put the box lid on, just sat the smaller box inside it so wondering if its a design issue? Alternatively it could just be me having brain fog! Please help x

View all 5 messageslittle Angel bauble cards

October 16, 2020 2:02 PMJanet Crookes

Hi again Janice. I am just about to buy these cards. I bought the other ones with the same designs last year.I had so many comments on how pretty they were. I was wondering with fingers crossed if you were thinking of making any Exploding boxes using this set of graphics. If you are, I would be first in the queue for them, If not, I hope you might think of doing o ne... pretty please. xx

View all 4 messagesblue christmas

October 13, 2020 4:27 PMStephanie Bardelli

Hi Janice - I have just created some of your lil angel pocket bauble cards and was wondering if you did any christmas ones for little boys in blue please

View all 2 messagesFrozen

October 11, 2020 12:27 AMDoreen Mckie

Is there any videos on the frozen multi cards

View all 4 messagesButterflies & Roses Easel Sweetie Dispenser Kit,Butterflies & Roses Easel Sweetie Dispenser Kit

October 6, 2020 3:49 PMElsie Tribe

Please can you help with instructions Thank you Elsie Tribe

View all 2 messagesDeco the Halls Box 10 Cards & Envelope Set

October 2, 2020 9:44 AMMargaret Greig

love your new waterfall concept and would dearly love it with your beautiful art deco ladies as in this set. Thanks, Margaret

Showing 169 - 192 of 413 Requests