This seller currently has 20 unanswered support requests and 413 open support requests. They have received a total of 497 support requests since May 1, 2016, of which 98 have been successfully closed. If support is important to you then you may find this information helpful.

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Showing 385 - 408 of 413 Requests

View all 2 messagesOnce Upon a Dream Pocket Book Card

February 24, 2017 6:39 PMJudith Cassie

This is the 3rd kit of yours I have done ..really like your cards..the Roses Pink Roses turned out to be one of the prettiest card

cards we have seen I would send a picture of it but don't know how.....now I am doing Once up on A Dream for my Grand Daughter ..could you tell me what font you used for it ....

View all 4 messagescup727932_905 downloaded as cup548781_1648

February 22, 2017 6:32 AMBrenda L Carmichael

Dear Janice

I purchased Time to create A4 organizer/planner on Feb 7th, upon extraction I received Gift of roses basket mini kit.

Looking to reorder but would like to know if the same thing will happen again? I now have two gift of roses files, a third would be pointless. Your assistance would be greatly appreciated.

Sincerely

Brenda

P.S. Really, really like your journals and planners!

View all 7 messagesOrganiser planners

February 5, 2017 10:17 PMNoeline Mccamish

Hi Janice I have a small problem with the Calender planners. When I put the calender together with tape the month gets covered up? Is there any way around this. I have all of your planners and the papers are truly beautiful very pretty . Regards Noeline

View all 2 messagesPlanners

February 4, 2017 3:45 PMNoeline Mccamish

Hi Janice hope you are well. I am working on my organiser planners and wandered what is the best tape for putting the pages together and also the calendar pages when I put them together the months get covered up.?

Thanks for the gorgeous tissue boxes they really are lovely. All of your designs are lovely.

Take care Noeline

View all 4 messagesRoses pink Roses over the edge card

January 24, 2017 9:38 PMJudith Cassie

when I print the pages they have a like a brown tint in places..went back and downloaded them again same thing ..it's even in the pictures is this suppose to be there ?//

View all 2 messagesFamily size tissue boxes

January 25, 2017 3:51 AMMary E Sandor

I am having difficulty putting the tissue box together. Do you have a tutorial for it? Your cards are my favorite.

View all 4 messagesBe Our Guest Rock the Shelf Card & Gift Bag Kit

January 23, 2017 5:53 PMElaine Howard

hi i have just got this item and it as the date right over the special daughter that i need

View all 7 messagespaper and card

January 17, 2017 12:46 PMJanice McFarlane

Hi Noeline,

I would use anywhere from 200 - 250 gsm. A good quality inkjet paper will give an nicer finish, something which is super smooth.

With regards to the organisers, It is entirely up to you how many pages you print, you do need 12 for the monthly diary section, I would probably put at least 10 pages in the sections you use the most, like contacts, notes, sketches etc. Things like the quick pages for photos etc maybe print 2 or 3.

Hope this helps

Kind Regards

Jan

View all 5 messagesLarger tissueboxes

January 14, 2017 11:32 AMNoeline Mccamish

Hi Janice is there any chance you could do some family size tissue box cover. The square ones are gorgeous but no good for the family size. LOVE YOUR DESIGNS take care Noeline

View all 6 messagesBaby Boy Carousel

January 7, 2017 3:33 PMMary Brunton

Hi Janice, I have just completed the baby boy carousel but I encountered a few problems along the way.

Firstly I found that the measurements on pieces 8 and 8a incorrect. The middle panel needed to be wider in order for the panels to slot together.

Secondly pieces 12a and 15a did not seem to fit the completed pieces of 12 and 15.

I have made a few of your designs in the past and have not encountered any problems.

Is there anyway of adjusting the measurements and sending the file as an update. The design is lovely but I feel that I cannot sell the item I have made due to the ill fitting pieces spoiling the final result.

Best wishes

Mary

View all 2 messagesOrganiser Journal Diary

December 29, 2016 9:36 PMLajla Olsen

Hi Janice

I have try to make your Organiser Journal diary, there was in Freebie Friday at december, 16. I think it is very nice. But I can't get the folder right. How did I fit the front to the back? Is there missing a page in the "pattern / instructions".

Please help me :)

Hugs

Lajla Olsen

View all 4 messagesTraditional Christmas 3D Carousel Trinket Drawers Decoration

December 2, 2016 6:51 PMPam Stubley

hi Janice. I have almost finished this brilliant project but am stuck with one aspect of it. I have joined the supports which go along the bottom to form the drawer inserts and i can see how the first set go on, but for the life of me I do not know how to fix the second set, without cutting them down into three sections. Any help you can give will be gratefully received.

Pam

View all 2 messagesGingerbread house

November 30, 2016 2:38 PMMarlene Smith

Thank you soooooo much for all the assistance you gave me.

View all 2 messagesGingerbread Cuties Gingerbread House Treat Box

November 30, 2016 9:26 AMMarlene Smith

Sorry please ignore the first post, I bought the following: Gingerbread Cuties Gingerbread House Treat Box

Ref: cup738935_905 in November 2016. but is unable to open it as it is saying that it is corrupt, I would like to know how can I get that download again or must I buy it from you again.

Sorry for the previous post the last part was not for you.

Thank you so much for your assistance.

Marlene Smith

Gingerbread Cuties Gingerbread House Treat Box

November 30, 2016 9:17 AMMarlene Smith

Good day

I bought the following: Gingerbread Cuties Gingerbread House Treat Box

Ref: cup738935_905 in November 2016.

On the download I received the Gingerbread house cut outs and the instructions for the bird house.

Is it possible that I can get the instructions for the Gingerbread house so I can assemble it.

Your assistance in the matter is highly appreciated.

Thanks

View all 2 messagesThe Snowflake Princess Express 3d Advent Train Kit

November 28, 2016 8:46 PMPam Stubley

hi Janice,

Sorry yes it is me again. I have just finished making this beautiful kit but found that if I put the driver cab roof on it completely covers the windows. So to remedy this I cut a portion out of the roof and hid the join using a piece of the decoupage for the last wagon. You might like to shorten it a little Pam

View all 2 messagesFreebie Vault

November 14, 2016 9:56 PMIngrid Woodall

Hi,

Thank you for helping me to download my cards,order reference number: 1267843079, but I total forgotten to get to the

Freebie Vault. Is there a way to get there some how? Please be so kind and let me know.

Thank you so much

Ingrid Woodall

View all 7 messagesSnowflake Princess A4 Hanging Organiser/Planner & Jotter #2

October 10, 2016 2:06 PMJoy Abbott

Hello, In the details of this item it says 'Instructions are included' but I cannot find them.

I realize that you have said what each piece is e.g. back, front etc. but nothing else.

Have you any other instructions please?

The reason I bought this item is because I give away a lot of raffle prizes and thought this would make them but maybe its because I am in my 80's that I am having problems with it.

Your help will be appreciated.

God Bless you and yours,

Joy A. of Burrington, Devon - UK

View all 2 messagesTime to Create Ultimate Organiser/Journal Diary

October 7, 2016 6:31 AMShirley Thompson

Hi Janice

I just wanted to say a huge thank you for this amazing organiser/journal diary. I have searched for something like this for an age and paid much more for far less from other people. Your design is beautiful, practical and contains everything I have been looking for.

Kindest regards

Shirley Thompson

View all 5 messagesGingerbread Cuties 3d Scene it All Card & Envelope Kit

September 27, 2016 10:08 AMPam Stubley

hi Janice

I am just making up this beautiful kit and I have a problem. If I put the front slider in (man and woman, baby and chair, I am unable to shut the doors. Am I being stupid?

Pam

View all 5 messagesA request or an idea?

August 30, 2016 12:39 PMHazel Pepper

Hi, I have made t he Crafty Jaguar 8x8 Ultimate Organiser/Journal for Crafters AND the planner, and I love them. However I am in need of an Address book for my family and friends, so I was wondering if you could come up with one? The Crafty Contacts page just doesn't quite work for me. I love your work, and I'm hopeful you could take this on board. Thanks. Hazel

View all 2 messagesHi Jan I found a spelling mistake in your crafty jaguar ultimate organiser journal. page 17

August 28, 2016 5:33 AMKareen Gangell

Hi Jan, page 17 of your crafty jaguar organiser kit has a spelling mistake - its in the circles...

just wanted to let you know.. (its in the get out of my craft room)

cheers from Kareen

View all 3 messagesThe Crafty Jaguar 8x8 Ultimate Organiser/Journal for Crafters

August 10, 2016 1:51 PMHazel Pepper

Hi, I'm just printing these sheets out to make my Journal, and I have noticed the on the Front Cover sheet, the words "Strap Front" are actually ON the strap, making it unusable. Can you fix this?

Love the design. Hazel

View all 2 messagesWonderful Windmill - Scandinavian Christmas

July 30, 2016 3:54 AMChristine Hamm

Wonderful Windmill - Scandinavian Christmas

I bought this one in the end and tried to order a box but it said the system was overloaded. Please would you give me the correct box number for the future? Thanks.

Showing 385 - 408 of 413 Requests