This seller currently has 20 unanswered support requests and 413 open support requests. They have received a total of 497 support requests since May 1, 2016, of which 98 have been successfully closed. If support is important to you then you may find this information helpful.

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Existing Support Requests

Showing 409 - 413 of 413 Requests

View all 5 messagesWindmill card.

July 26, 2016 10:52 PMChristine Hamm

Please could you tell me the number of a box template which would be suitable for the card? I'm waiting to buy them. Lovely Windmill.

View all 2 messagesSnowflake Princess Rock-the-Shelf Multi Card Kit

July 13, 2016 11:10 AMJanice McFarlane

Hi Yvonne

My apologies. I Can't understand why the instructions are not there. I've just opened the zip file I uploaded and they are there. They are in a separate folder and are Jpegs, not the usual PDF file. I've reactivated the file for you, just incase it hasn't downloaded correctly. Do you want to check it and get back to me if the instructions are still not showing.

Kind Regards

Jan

View all 6 messagescup643565_905 - Ice Castle #1 Large Gift/storage Box

June 8, 2016 12:03 AMBarbara Stubbings

Hi Janice

Back in January, I purchase the above file as well as the other two parts. I have only just got around to begin making this on and when I printed the design and started following the directions I find that there is not PART 2C. I have checked and re-checked. I sent a support request and they re-sent the file but it was still missing that part and they suggested that I contact you.

Could you please have a look and re-send the page with the 2C part on it.

Thank you

Cheers

Barbara

View all 2 messagesWonderful Windmill - Summer Garden Box with Giant Bow cup618396_905

May 1, 2016 3:44 PMJanice McFarlane

Hi,

Could you let me know why this item is in quarantine please?

Loving the new website and individual designer's shop etc. Well done everyone.

Hugs

Jan :)

View all 2 messagesAmazing

May 12, 2016 12:43 AMNatasha Fieldhouse

Your Items are simply stunning, the amount of work you must put into each design. I love the bird houses and love heart hanging decorations. Also the stunning drawers, but bit unsure has to whether or not I could do them. But just wanted to say how gorgeous your designs are. Natasha

Showing 409 - 413 of 413 Requests